Last Updated: [08/06/2026]
At MK Organic Ayurvedic, we are committed to providing high-quality Ayurvedic and organic products. Customer satisfaction is important to us, and we strive to ensure a smooth shopping experience. Please read our Return, Refund & Replacement Policy carefully.
1. 7-Day Replacement Policy
Customers may request a replacement within 7 days of delivery if:
- The product received is damaged during transit.
- An incorrect product has been delivered.
- The product is defective or unusable upon receipt.
- The product received is expired.
To initiate a replacement request, customers must provide:
- Order ID
- Proof of purchase
- Clear images of the product and packaging
- A brief description of the issue
Upon successful verification, a replacement will be arranged at no additional cost.
2. Refund Policy
Refunds will be considered under the following circumstances:
- The ordered product is unavailable after payment confirmation.
- A replacement cannot be provided for an eligible claim.
- The order is cancelled before shipment.
- The product received is damaged, defective, incorrect, or expired, and replacement is unavailable.
Approved refunds will be processed within 7–10 business days to the original payment method used during purchase.
3. Return Eligibility
Products may be eligible for return only if:
- The return request is submitted within 7 days of delivery.
- The product is unused and in its original condition.
- The original packaging, labels, and invoice are available.
- The product falls under an approved replacement or refund category.
4. Non-Returnable Products
For hygiene, safety, and quality reasons, the following items are not eligible for return:
- Opened or consumed products.
- Products damaged due to misuse, mishandling, or improper storage.
- Products returned without original packaging.
- Products purchased during clearance or special promotional sales unless defective.
5. Order Cancellation
Orders may be cancelled before they are dispatched from our warehouse.
Once an order has been shipped, cancellation requests cannot be accepted. Customers may still be eligible for replacement or refund according to this policy.
6. Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, expired, or incorrect product, please notify us within 7 days of delivery.
Our Quality Assurance Team may request supporting photographs or additional information to verify the claim before approving a replacement or refund.
Replacement or exchanged product will be delivered with in 4-5 days
7. Shipping & Delivery Charges
- Shipping charges are non-refundable except in cases where the error is caused by MK Organic Ayurvedic.
- Replacement shipping costs for approved claims will be borne by MK Organic Ayurvedic.
8. Quality Assurance
All products are inspected before dispatch. However, if any issue arises, we are committed to resolving it fairly and promptly through our customer support process.
9. Contact Customer Support
For any return, refund, replacement, or order-related assistance, please contact:
MK Organic Ayurvedic
📞 +91 8777685947
📍 M.M. Bose Road, Subhashgram, West Bengal, India – 700146